Shipping & returns
Shipping Policy
Minimum order of $50.00. Shipping charges will apply.
Prices and items subject to change without prior notice.
An additional $0.25/pc for individual packaging will apply.
Terms and Conditions of Ground Service
The following paragraphs contain the general rules and regulations under which United Parcel Service ("UPS") is engaged in the transportation of small packages in its own territory and jointly through interchange with an affiliated United Parcel Service company.
Commodities Handled and Restrictions on Service
UPS holds itself out to transport general commodities, as usually defined, subject to the following restrictions:
a. No service shall be rendered in the transportation of articles of unusual value. Articles having a value or declared value of more than $50,000 (U.S.) - $500 (U.S.) for packages containing jewelry - will not be accepted for transportation. The maximum liability assumed by UPS shall not exceed $100 (U.S.) regardless of the declaration of value in excess of $100 (U.S), provided that the shipper complies with the terms and conditions of the services hereby established. The maximum liability per package assumed by the applicable insurance company shall not exceed $50,000 (U.S.) - $500 (U.S.) for packages containing jewelry - regardless of the value in excess of the maximum, except for packages containing jewelry, in which case the maximum value or declared value per package is $500 (U.S.) per package and the maximum carrier liability per package is $500 (U.S.).
b. No service shall be rendered in the transportation of any package or article weighing more than 150 pounds, or exceeding 108 inches in length, or exceeding a total of 130 inches in length and girth combined. Each package or article shall be considered as a separate and distinct shipment.
c. No service shall be rendered by UPS in the transportation of any shipment which is prohibited by law or regulations of any federal, state, provincial or local government.
d. The maximum weight for a hazardous materials package is 70 pounds unless further restricted in the UPS Guide for Shipping Ground and Air Hazardous Materials.
e. UPS does not provide a protective service for the transportation of perishable commodities or of commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper's risk for damage occasioned by exposure to heat or cold.
Delivery Confirmation
At the time a shipper tenders a package to UPS, the shipper may request Delivery Confirmation Service by indicating Delivery Confirmation on the shipping record provided to UPS, or, as applicable, by attaching a special label approved by UPS requesting Delivery Confirmation Service. Each Delivery Confirmation response will include the date of delivery and either the name of the recipient or the disposition of the package; or, in the event of a return, the response will indicate the reason for the return and the date processed. An additional charge, as stated on the current rate chart, will be assessed for each such response. All responses will be consolidated and provided to the shipper weekly in printed or electronic format.
A shipper may instruct UPS to obtain the recipient's signature and to include it on the response at an additional charge, as stated on the current rate chart.
A shipper may elect to direct the response to a return address specified on the label. In such case, the response will be mailed individually and an additional charge, as stated on the current rate chart, will be assessed.
FAX P.O.D. (Proof Of Delivery)
Upon request, UPS will provide proof of delivery via facsimile transmission. The request must include a FAX number, including area code, for an operating FAX machine. An additional charge, as stated on the current rate chart, will be assessed for each successfully transmitted FAX P.O.D.
Hold for Pickup Service
The shipper may request UPS to hold a package at a designated UPS facility for pickup by the consignee. For each such package, the shipper will complete an address label showing the words "Hold for Pickup," the consignee's name, telephone number, the name of a contact person, and the full address of the designated UPS facility. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the package.
UPS will hold the package at the designated facility and will attempt to contact the consignee at the telephone number shown on the label. Packages will usually be made available by 8:30 a.m. on the scheduled day of delivery. Packages not picked up within five business days from the date of arrival will be returned to the shipper.
Correction of Wrong Address
If UPS is unable to deliver any package because of an incorrect address, UPS will refer to the telephone directory and make every other reasonable effort to secure the correct address. If the correct address is secured, UPS will make another attempt at delivery and the shipper will be notified of the correction of address. An additional charge, as stated on the current rate chart, will be assessed for each Address Correction.
Use of the ZIP Code
The consignee's postal code, telephone number, and contact name are essential information. To ensure prompt delivery, always include the postal code, telephone number, and contact name on the UPS Waybill or address label.
Deliveries Attempted Three Times Without Extra Charge
In case UPS is unable to complete delivery of a package, a non-delivery notice will be left at the consignee's address stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge.
Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person o the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
Return of Undeliverable Packages
Packages refused by consignees or which for any other reason cannot be delivered will be promptly returned to the shipper without additional charge.
Weekly Service Charge
When pickup service is requested and furnished, a weekly service charge, as stated on the current rate chart, will be applied. UPS will call at the shipper's premises once each business day to pick up packages for delivery to all points served without special pickup request and whether or not any packages are available for delivery.
UPS Guaranteed Ground
UPS guarantees on-schedule delivery of UPS Guaranteed Ground Service packages to every address in the 48 contiguous United States. In the event the carrier fails to complete delivery or attempt delivery by the end of the scheduled delivery day as published on www.ups.com.
UPS OnLine® WorldShip UPS Customer Service Telephone Center (1-800-PICK-UPS)
UPS OnLine WorldShip
UPS, at UPS’s option, will credit or refund the shipping charges to the payer only, upon request, subject to the following conditions:
a. The package is properly documented in a UPS pickup record, and bears the appropriate UPS tracking label and an address label showing the consignee’s correct name, deliverable address (UPS cannot deliver to a P.O. Box), and ZIP Code. In addition, UPS reserves the right, in its sole discretion, to refuse to honor a request for a credit or refund of shipping charges for a package when that package is not accompanied by a smart label and timely Package Level Detail (PLD) information, as defined in the UPS Tariff, at the time the package is tendered to UPS.
b. The package is tendered to UPS at the shipper’s location, or at a UPS Customer Center, during UPS’s normal business hours.
c. UPS is notified in writing or by telephone of a service failure within fifteen (15) calendar days from the date of scheduled delivery and is advised of the consignee’s name and address, date of shipment, package weight, and UPS tracking number.
The guarantee does not apply to shipments which are delayed due to causes beyond UPS’s control including, but not limited to, the following: The unavailability or refusal of a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the shipping charges.
The guarantee does not apply to shipments that are scheduled to be delivered between December 12 and December 25.
Responsibility for Loss or Damage
Unless a greater value is declared in writing in the space provided on the shipping record provided to UPS, the shipper declares the released value of each package to be no greater than US$100, which is a reasonable value under the circumstances surrounding the transportation. For each US$100 or fraction thereof of declared value per package in excess of US$100, an additional charge, as stated on the current rate chart, applies. UPS will remit excess valuation charges to an insurance company or companies as a premium for shipper’s interest insurance for the shipper’s account and on its behalf. When UPS does so, claims for loss of or damage to the shipper’s property will be filed with and settled by UPS on behalf of the applicable insurance company. Shippers’ Interest Policies are available for inspection at the office of UPS. Claims not made within nine months after delivery of the package or, in the case of non-delivery, within nine months after a reasonable time for delivery has elapsed, shall be deemed waived. UPS shall not be liable for any punitive, special, incidental, or consequential damages.
All shipments are subject to the terms and conditions contained in the UPS tariff, which is maintained at local UPS offices.
Return Policy
All merchandise is non-refundable and nonreturnable unless defective.
If a product is defective, please notify us within 7 days for exchange only with a valid receipt.
Products that show excessive signs of wear and tear or misuse will not be eligible for return.
If returned, a 20% restock fee will apply. Original shipping charges are non-refundable.
Buyer pays for return shipping.
